From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

They also need to provide service their customers can rely on. Apps can help you build up your company's reputation through improved customer service. Here's how. 1. Apps help you focus on your ...

or report a missing issue you can do so on our magazine customer care site. Self Tests If you would like to access the results of a test you have already taken, or upgrade your test to see your ...

Do people find AI agents helpful for customer service? Do they feel that AI agents understand their needs accurately? To find ...