A Fort Worth hotel and its management group have been sued after one of its employees allowed a stranger into the hotel room ...

Marriott is preparing to deploy an AI tool that should automate the complicated task of hotel room assignment for front desk staff. “Essentially, taking hours and hours of manual work — all ...

Financial experts are sounding the alarm over a so-called “front desk scam” in which callers try to trick hotel guests into divulging their credit card information over the phone.

MADISON, Wis. (AP) — The third of four former Milwaukee hotel workers accused of killing a man by pinning him to the ground last summer reached a plea deal with ...

MADISON, Wis. (AP) — The third of four former Milwaukee hotel workers accused of killing a man by pinning him to the ground last summer reached a plea deal with prosecutors Thursday.

The Milwaukee County District Attorney’s Office initially charged former Hyatt front desk worker Devin Johnson-Carson with being a party to felony murder in connection with D’Vontaye Mitchell ...

After an associate recruited the young girls, the lawsuit alleges Lazzaro would Uber them to his condo at the hotel and have them check in at Hotel Ivy's front desk. The staff would obtain the ...

Even at bigger hotels, stopping by the front desk on your way out can personalize the experience. “By the time we left, my mom had made friends with everyone who worked at the hotel,” Sperance ...

Another user told Counts to "call the front desk and ask why," or even to knock on next door's room and "ask if the lamp is plugged in and if they could unplug it" before passing the cord back to him.

The hotel's manager told police that after the employee's shift ended at 3 p.m., she did not have authorization to remove any master keys or enter any guest rooms.