Unfortunately, those conflicting "boxes" in the empathy map are the norm: Human life is rife with examples of cognitive dissonance that make little sense if you think purchase decisions follow the ...

In a world of negative events and suffering, empathy can mean expanding sorrow to those who care. Does empathy make it more ...

If you want to drive better results, use these strategies to make empathy part of how you lead—consistently and clearly. Start with a shared definition. […] Many leaders dismiss empathy as an ...

When I wrote my book, “Applied Empathy,” several years ago, I included Mr. Musk on a list of entrepreneurs who had leveraged their cultural understanding to create compelling businesses.

Turning cold contacts into warm leads isn’t a matter of chance but a strategic process. A name and email address are just ...

But if you're wondering about how to validate someone's feelings effectively, you're not alone. After all, validating someone's feelings might feel intimidating—especially if you disagree with how ...

Hiring an EA requires a nuanced approach that balances technical skill, high emotional intelligence, servant leadership ...

How you make your customers feel directly impacts whether they will continue to shop with you. This is the foundation of demonstrating empathy in a customer service situation. In my roles leading ...

Chimpanzees are often cast as a mirror to our darkest tendencies, embodying violence, territoriality and power struggles. In ...