In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't bought anything.

One of the favorite categories is rude customer interactions. Millions of workers, servers, and managers share interesting and frustrating stories from their workday on social media. Recently ...

Then a friend passed along “Coping With Difficult Bosses” by Robert M. Bramson, which was published in 1992. The book’s solid, seen-it-all advice helped me stop perseverating and find my spine.