Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Learn how to address workplace challenges effectively and diplomatically. This guide offers strategies to solve problems ...

A survey by Perceptyx found that 53% of public-facing workers have recently encountered customers who were verbally abusive, ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't bought anything.

Trying to duck the consequences of a breach can be dangerous: better to quickly explain what you know and keep affected ...

Do you work for a “difficult” manager ... I've noticed something fascinating about how we handle challenging boss relationships – and more importantly, how the most successful people ...

It can be mentally, emotionally and psychologically draining to deal with a stubborn ... “Not always. Many difficult people lack self-awareness about their behavior and its impact on others.