A manager doesn’t know what to do about an employee who brings conflict and drama to work.

There’s a stark difference between merely tolerating difficult people and effectively dealing with them. The difference lies ...

Amy Morin is a licensed clinical social worker, psychotherapist, college psychology instructor, and internationally ...

Want to know how to deal with a difficult boss? Keep reading to learn our favorite strategies for how to deal with a difficult superior!

Navigating conversations with difficult people is a skill that can change the way you communicate and lead. Whether you’re dealing with interruptions, dismissals, or personal attacks ...

Call centers should be shooting for improving first call resolution and maximizing agent engagement so they can deal with difficult customers more effectively. Smart automation should streamline ...

If you have annoying co-workers, dealing with them can become one of the worst parts of your workday. Difficult colleagues ...

However, where agentic AI adds value is in the increasing volume of customer interactions. Not only do businesses have to handle a broader spectrum of queries and channels, but internet-fuelled ...

Having a dedicated team, a clear plan and a well-executed strategy can make the difference between weathering the storm and ...

As of Thursday afternoon at 3 p.m., more than 700 Entergy customers remained without power as crews continue to survey damage ...