AI can help leaders understand their teams better by analyzing communication patterns, performance metrics and other data.

There is no secret that every customer support ticket costs money and time. Smart web design prevents support requests by ...

As people rely more and more on AI for recommendations on everything from product purchases to trip planning, brands are ...

Coinbase’s AI-powered customer support faces backlash, with users reporting frustrating loops and unresolved issues.

Founded by former software developers at Tesla and Nvidia, Pulse specializes in unstructured data preparation for machine ...

Some customers at different Walmart locations across the U.S. have taken to social media to vent about issues with self-checkout lanes and cashiers.

AI space, and one of the most hyped was the Humane AI Pin which launched to much aplomb thanks to the founders’ previous work ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Welcome to the live updates platform for Hindustan Times. Follow the major news updates, headlines and breaking news stories ...

The government has been reviewing the country’s privacy laws to identify legal barriers to the use of facial recognition ...

Ego Joseph Oborakpororo, a well-known expert in digital technology, was interviewed on our insight program on how the world of software creation is changing so quickly. He talked in depth with ...

Beyond the headlines, artificial intelligence and automation tools are proving to be genuine change-makers in many sectors ...