We recently published a list of Top 11 Trending AI News And Wall Street Ratings. In this article, we are going to take a look ...

HubSpot is a top CRM with strong AI features but doesn't meet portfolio criteria. Learn why HUBS stock is rated "hold" ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

When organizations prioritize a clear purpose over profit, they have a positive influence on consumers and stakeholders of ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing ...

If your Service Provider has set up your account with a set of default rules, positioning this new rule just above the Deliver Inbound rule is recommended. Please contact your Service Provider if ...

All lanes on Route 1A were open to traffic Tuesday evening, more than 24 hours after a bus crash closed southbound lanes for more than 24 hours, Boston police said. Traffic should be able to back ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...