When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent calls get handled with care. Your team runs smoother—and your customers feel it ...

Nationwide Building Society was hit by money transfer issues this morning, though the bank says payments are now back to ...

Restaurant server Darron Cardosa exposes the little lies customers tell, decoding the cryptic language of dining out with ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

Microsoft Research continues to collaborate with the global research community to drive breakthroughs in AI and push ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Celebrate the newly designate Customer Experience Day. Here's why this is an important, even business-critical thing to do.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth.

Invoca has introduced new innovations that enhance an organization's ability to optimize customer experiences and contact center performance using insights from digital journeys and AI. These include ...