When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent calls get handled with care. Your team runs smoother—and your customers feel it ...

Restaurant server Darron Cardosa exposes the little lies customers tell, decoding the cryptic language of dining out with ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

Microsoft Research continues to collaborate with the global research community to drive breakthroughs in AI and push ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

A survey by Vonage found that 75 percent of consumers are comfortable with AI-powered customer support in retail — among the ...

The system was already coming under strain as far back as 2022, when inbound traffic almost doubled ... If the AI agent is unsure of the request, the customer is transferred to a live chat with a ...

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

Will Blench, CEO at AnywhereNow, said: “The Dialogue AI Assist platform will transform the customer experience with AI tools that empower agents to enhance service quality, improve productivity and ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, streamlining contact center operations, and enhancing customer interactions. In a ...