The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’ The IT help ...

Bringing in talented writers, graphic designers or videographers can be a great way to boost interest in the help desk program, while also giving students who are not interested in fixing devices a ...

The help desk is often considered to be nothing more than an entry point for new and inexperienced employees who all share the goal of getting out and moving on to other areas of IT. But if CIOs ...

A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for ...

So, what’s a good first job? Quite frequently, rewarding IT careers start on the help desk. The support field is booming as companies continue to expand their operations and invest in technology ...