ManageEngine ServiceDesk Plus. ManageEngine provides a help desk tool with IT management features called ServiceDesk Plus, available via the cloud or on-premises.The free edition, however, is ...

Cloud-based customer support platform Freshdesk has rolled out a bunch of new customization options today, called FreshThemes, which makes it easier for businesses to personalize their services.

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

Air Force Teams with ServiceNow on a New Help Desk. The new EITaaS help desk was really “about reimagining how we do help desk services,” Marion tells Federal News Network. ServiceNow started as IT ...

As companies plan their IT budgets for 2023, they should consider the opportunities to improve help desk performance and efficiency through the application of AI.

AI’s place in the modern help desk. AI excels at repetitive, rules-based tasks — making it a natural fit for some of the most common IT support functions. Password resets, ...

The IT help desk can at times be a strenuous and mind-numbingly boring place to work. Perhaps the biggest challenge is staying patient and polite when dealing with hostile callers.

Help desk technicians work with nearly every system a company uses or sells. That includes operating systems — applications, networks, the Internet, hardware and peripherals.

The Help Desk program involves 11 CTE students from grades 10 through 12, with seniors taking the lead on more complex tasks, such as making “house calls” to teachers’ classrooms.