The Paranormal Investigator Yvette Fielding asked the ghost of comedy legend Eric Morecombe for inspiration while writing on ...

At my old desk, I had a KVM switch so I could use just one monitor and keyboard with both my work laptop and my gaming PC, ...

Depending on how you configure it, your desk setup can be a productivity powerhouse, your little getaway spot at the end of ...

Welcome to From the Batman News Desk, a new series of op-eds and articles covering various aspects of Batman history. Each week one of the Batman News writers will share their thoughts on Batman ...

Use closed storage, like boxes, drawers, or baskets, to tuck items out of sight. “Reducing visual clutter helps lower cognitive strain,” says Dr. Bryant. “It’s not about minimalism, it’s about clarity ...

Scattered Spider recently pivoted from targeting worldwide retailers to U.S. based insurance firms, with no signs of slowing ...

Managing millions of support interactions globally is no easy feat. However, HappyFox has successfully maintained seamless, 24x7 operations using AWS’s scalable cloud infrastructure.

Documenting the IT help desk's procedures gives technicians a template for providing users with consistent service. A written procedure walks the technician through the process of collecting ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems ...

There are several popular help desk ticketing tools currently in use, including ServiceNow, Zendesk, Freshdesk, Jira Service Desk, and HappyFox.

Among the highlights is the new RSA ® Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams.

M&S hackers tricked IT help desk workers to access company systems, says report The cyberattack by hackers from the Scattered Spider network saw M&S lose millions of pounds Alex Croft ...