Ask any customer-facing team what’s changed over the past five years, and you’ll likely hear a long list. The tools are better. Expectations are higher. And almost every interaction is now shaped by ...

Maintaining information-systems stability while accelerating innovation can be difficult due to the increasing complexity of ...

ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations — without ripping out what already works.

In ITSM, AI agents reduce time-intensive, repetitive tasks and enhance operations with real-time communication during major incidents. In ITOM, new AI agents autonomously handle critical tasks like ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

The complexities of emerging technology and the challenges of recruiting new talent are leading healthcare organizations to ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email triage system. Here’s a step-by-step guide.

RSA has unveiled several new security innovations designed to prevent help desk scams and enhance passwordless security environments, building on the company’s recent FIDO2-certified authentication ...

Jazeera Airways partners with Tata Consultancy Services (TCS) to initiate an AI-driven digital transformation, enhancing customer experience and operational efficiency. TCS will revamp Jazeera ...

What if your body had a breathing, reacting, and evolving clone—not of flesh, but of data? In high-performance sports, a digital twin acts like a clone. It transforms how athletes train, recover, and ...