Global spending on artificial intelligence is expected to more than double by 2028, reaching 632 billion dollars, according ...

Since happier employees are more productive employees, how can B2B business leaders harness the power of AI for their ...

Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID ...

Service desks are on the front lines of defense—and attackers know it. Attackers are using social engineering attacks to trick agents into changing passwords, disabling MFA, and granting access.

BUSINESSNEXT has launched Service AI agents.According to the company, these AI agents offer the potential to reduce costs by nearly one-third and decrease financial fraud by 40%, these advanced ...

A plainclothes Secret Service agent was caught on video forcefully shoving a man who appeared to get too close to Jared Kushner and Ivanka Trump during an outing in South Beach, Florida, on Sunday ...

Protect your service desk from vishing Service desk agents are prime targets for vishing attacks since they often handle sensitive information and user authentication requests.

Beginning today, Zoho and ManageEngine will be previewing pre-built, task-specific Zia Agents, which will deploy across Zoho's combined portfolio of more than 100 products. Pre-built Zia Agents, ...

A Secret Service agent is for the first time publicly speaking out against the agency’s diversity, equity, and inclusion policies, which he says contributed to the first assassination attempt ...

The Italian service sector returned to growth in the final month of the year, reversing November's brief period of contraction. However, demand conditions failed to fully stabilise, as new business ...

“We’ve rolled out virtual agent, lifecycle events for HR and legal service delivery. We’ve done cloud discovery, event management, rolled out about 10-to-15 integrations and three custom apps.