The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

over and above good customer service and support after a transaction. Yet most businesses continue to spend more resources on brand marketing and customer acquisition than on training and building ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive officer of the Barbados Tourism and Marketing Inc. (BTMI) Andrea Franklin.

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

A popular community pub has hit back at a customer who left a negative review ... review on the venue's Facebook page describing the service as 'totally disgusting' and the staff as 'incompetent ...

A Lloyds Bank customer was surprised to be refused service over the counter in branch. A person contacted the bank after they had visited the Chesterfield. They explained: "My partner went to the ...

According to Amit Zavery, President, Chief Product Officer, and Chief Operating Officer at ServiceNow, the answer lies in cultivating a blend of technical and cognitive skills that align with the ...

We explore the 10 essential business skills for success, breaking down each one to give practical insights and actionable ...

"I said, I'm sorry you treated me like this and you don't have any customer service skill at all. I said you don't know how to treat your people, and I hung up on him." We checked with the Better ...