Choosing the right tour provider is crucial for creating a memorable travel experience. With so many options available, ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

China will deepen reforms across key service industries, including finance, telecommunications, healthcare, culture and tourism to unlock the potential of service trade and attract more global capital ...

Revenue for tech and services firms has been outpacing product revenue for over a decade. That growth reflects a real ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

From lack of human help to chatbots that send you in circles, dealing with a bank can be frustrating – but you can fight back.

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

whereas 61% of Heads of Customer Service gave themselves 4 stars, presumably saying “We’re doing good, but can always improve.” Key Takeways: Agree on the performance metrics and limitation/budget of ...

Today Andy is back and he is looking at the latest LED panel from Elgato, the Key Light Air ... Goodbye As Canceled Series Wrap Filming: "All Good Things Must Come To An End" Anna Wintour ...

It does not necessarily reflect the view of The Herald. Customer service is often not that good these days. I must share my experience with Wickes. I bought a hose reel (online) which had a fault. I ...

However, only 60% of customers were satisfied with the proactive, responsive service ... the experience is great, if it doesn’t meet the promises you’ve made, then the customers are going to be left ...