The “all-in” approach extends beyond just integrating the technology into different applications. Google is providing ...

Fuelled by an increase in smartphone users, a rise in the number of e-commerce companies and businesses, larger transaction volumes, and heightened demand for flexible payment options, the market ...

Klarna’s use of AI is slashing customer service costs without ... with customers now resolving their issues in under two minutes on average, leading to a 25% drop in repeat issues,” Nordstrom ...

Klarna is not alone in experiencing issues with overreliance on AI ... A January 2024 survey of 1,400 executives showed widespread dissatisfaction with AI integration, with many citing a lack of ...

The news came in the form of a press release and an accompanying AI-generated video of CEO Sebastian Siemiatkowski (likely as a play to emphasize Klarna’s all-in approach to AI.) In the video ...

This week - a fresh round of generative AI productivity studies are in, and the data isn't impressive. But: execs aren't giving up on AI investments. Klarna is hiring humans ... and simplifying data ...

Last year, Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its operations. This wasn’t empty talk for the buy now ...

Business Tech News #1 – Klarna is hiring back human help after going all-in on AI. Klarna ... 4 – A Wix executive explains how its YouTube integration is helping small businesses lean into ...

The future of commerce is on display at the Visa Global Product Drop with powerful AI-enabled advancements allowing consumers to find and buy with AI plus the introduction of new strategic ...

The reduction also reflects Klarna’s broad adoption of AI tools to improve operational efficiency. The company partnered with OpenAI in 2023 and launched an AI-powered customer service assistant ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.