Klarna’s use of AI is slashing customer service costs without ... with customers now resolving their issues in under two minutes on average, leading to a 25% drop in repeat issues,” Nordstrom ...

Business Tech News #1 – Klarna is hiring back human help after going all-in on AI. Klarna ... 4 – A Wix executive explains how its YouTube integration is helping small businesses lean into ...

After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was once again recruiting humans after the AI approach led to “lower ...

Artificial intelligence might be the future of the workplace, but companies that are trying to get a head start on that future are running into all sorts of problems. Klarna and Duloingo have been ...

Klarna, a Swedish financial technology company known for its controversial buy now, pay later program, is pushing back on reports that it regrets pivoting away from human employees and ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial intelligence replaced 700 workers. The “buy now, pay later” company’s use of AI to ...

The reduction also reflects Klarna’s broad adoption of AI tools to improve operational efficiency. The company partnered with OpenAI in 2023 and launched an AI-powered customer service assistant ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.

CEOs from Zoom and Klarna used AI avatars while reporting earnings. CEOs from Zoom and Klarna used AI avatars while reporting earnings. Jay Peters is a news editor covering technology ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...