Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Klarna said it used an AI avatar of its CEO to report quarterly earnings in a YouTube video ... there were no significant giveaways. "Our AI-first strategy is driving exceptional returns, we're ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

When Klarna delivered updated quarterly earnings on Monday, it was his AI avatar (pictured ... or cold-calling prospects, a CEO’s main jobs are to set strategy, make decisions, and take ...

Klarna said it used an AI doppelganger of CEO Sebastian Siemiatkowski to report ... there were no significant giveaways. "Our AI-first strategy is driving exceptional returns, we're outpacing ...