Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Duolingo's recent shift to prioritise AI has sparked outrage among employees, but it's not alone. As companies like Meta and ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

It’s become one of the most popular private investing strategies of the last year: Firms including General Catalyst, Thrive ...

Both the Klarna and Zoom CEOs have sent their AI doubles to deliver earnings calls. Could the company all-hands soon be led ...

April’s tech layoffs affected 23,000+ workers – but not all roles are at risk. Discover what these cuts reveal about the 2025 ...

"Educate people, and then you can use AI, especially with generative AI ," he said. "Just be aware that AI can make mistakes ...

Yuan used an AI avatar of himself via Zoom Clips, the company's asynchronous video creation tool. The clip, which you can see ...

After facing a wave of backlash over its recent AI-focused plans, Duolingo has made a noticeable U-turn. The company’s CEO and co-founder, Luis von Ahn, now says that AI won’t be replacing human ...

Duolingo CEO Luis von Ahn acknowledged employee anxiety over AI, urging teams to embrace the technology amid rising ...

With AI becoming more integrated across industries, some tech CEOs are now using digital avatars for earnings calls. Klarnas ...

Duolingo’s chief executive has retracted his claim that artificial intelligence will replace the company’s human workforce, ...