Job seekers encounter AI long before they’re hired. Some companies use generative AI avatars to screen applicants and conduct ...

After using AI to replace the work of 700 employees, Klarna CEO Sebastian Siemiatkowski says offering human customer service ...

Research suggests the reality of AI in the workplace is more complex than either complete job displacement or simple ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

The pharmaceutical and biotech company recently combined its HR and IT departments under a single leader in a move that has ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna Group Plc Chief Executive Officer Sebastian Siemiatkowski said his company saved around $2 million after it severed ...

LinkedIn CEO Ryan Roslansky will oversee Microsoft Office apps in a new role aimed at unifying the company’s AI strategy ...

Employees are expected to use artificial intelligence at Shopify, Box and Duolingo as executives shift toward the future.

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

It’s become one of the most popular private investing strategies of the last year: Firms including General Catalyst, Thrive ...