Nevertheless, the Altadena resident received a strange letter ... customer.” “And when you become a customer,” it says, “we will both remove your debt and cease reporting it to any credit ...

The executive vice president for customer operations at Spectrum sent a letter to customers Friday admitting the company "dropped the ball" and said the company understands the frustrations ...

Some customers continue to tell us they have not gotten a credit. On Tuesday night, Christopher Winfrey, the president and chief executive officer for Spectrum sent a letter to customers.