Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

Another takeaway was that falling fares and less-crowded planes had “helped keep overall passenger satisfaction levels high,” ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

The American Customer Satisfaction Index (ACSI), a national economic indicator for over 25 years, has remained flat or ...

which has helped keep overall passenger satisfaction levels high,” Michael Taylor, J.D. Power's senior managing director of travel, hospitality, retail, and customer service, said in a statement.

which results in extremely low levels of customer satisfaction.” The U.S. Water Utility Residential Customer Satisfaction Study, now in its 10th year, measures satisfaction among residential customers ...

In the economy/basic economy study, Southwest Airlines was ranked first, JetBlue Airways was second, and Delta Air Lines was ...

(WJET/WFXP) — The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction ... passenger satisfaction levels high,” according ...