AI is reshaping pricing models in call-centre and business messaging services, shifting from pay-per-message or seat models ...

Call centers are transitioning from pay-per-seat models to outcome-based pricing as AI adoption reduces manpower costs.

Building resilient systems with appropriate guardrails to enable breakthrough innovation should be a key focus for every ...

In the modern digital transformation era, multi-agent frameworks in Large Language Models (LLMs) are reshaping the future of ...

One of Australia’s top anti-gambling advocates warns that lumping the sport and communications portfolios under the same ...

Just a few months after it's release, MCP adoption is growing. VentureBeat spoke to some enterprises asking why MCP is ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited ...

In an era defined by digital transformation, patient-centered care, and consumer convenience, the traditional orthodonti ...

The result is likely to be not a fully technopolar world but a more technopolar United States mirrored by a tightly ...

Anthony Karibian founded bOnline to make modern communication technology accessible to small businesses and change how they ...

At the Data Summit's opening keynotes, John Lewis, CKO, Explanation Age LLC, Shiva Pullepu, vice president, AI and industry solutions, CrateDB, and Sami Akbay, VP, product management, insightsoftware, ...

Compassion is no longer viewed as a soft ideal but is embraced as a strategic design principle essential to sustainable ...