Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Commonwealth Bank customers have been left frustrated this afternoon after a system issue disrupted transfers via NetBank and ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

According to the Sun’s report, 37-year-old Andres Lopez was accused of selling a Missouri customer a Toyota RAV4 for a ...

Have you gotten a text message that appears to be from the “Georgia Department of Motor Vehicles?” You’re not alone.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

In the age of technology, Santosh Nakirikanti, a leading researcher in computer science and engineering, brings a data-driven lens to the challenges of modern e ...

A significant technical glitch at Victoria's Secret has caused widespread disruption for the company, its stores, and ...

Today, small businesses thrive when they build strong customer connections beyond face-to-face contact. Many people now look ...

Jag Kanumuri is the Founder and CEO of ACI Infotech, where he leads the company with a clear mission: to simplify enterprise transformation and make innovation actionable.

FCC Environmental Services provided an update on trash collection services to the Buncombe County Commission on May 20.