Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Commonwealth Bank customers have been left frustrated this afternoon after a system issue disrupted transfers via NetBank and ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

According to the Sun’s report, 37-year-old Andres Lopez was accused of selling a Missouri customer a Toyota RAV4 for a ...

Have you gotten a text message that appears to be from the “Georgia Department of Motor Vehicles?” You’re not alone.

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

If that last line sounds like a cryptic Don Draperism, it recalls one of the more famous pieces of advice from Mad Men: “If ...

And all too often delivery was 'the other D' in retail digital transformation that didn’t the attention it deserved. A lot ...

In the age of technology, Santosh Nakirikanti, a leading researcher in computer science and engineering, brings a data-driven lens to the challenges of modern e ...

Wells Fargo has confirmed a mass outage that has prevented customers from accessing their accounts. Customers began reporting ...