A popular global retail giant shut down its website and paused all online orders after it was hit by a crippling cyber attack ...

Customer service can make or break an experience – but who really has the worst? In this video, I share some of the most frustrating, shocking, and downright awful customer service stories I’ve ...

Coordinating messaging for the conference was Mark Valentini, PHCC’s Vice President of Legislative affairs. Valentini ...

Have you gotten a text message that appears to be from the “Georgia Department of Motor Vehicles?” You’re not alone.

A significant technical glitch at Victoria's Secret has caused widespread disruption for the company, its stores, and ...

FCC Environmental Services provided an update on trash collection services to the Buncombe County Commission on May 20.

According to the Sun’s report, 37-year-old Andres Lopez was accused of selling a Missouri customer a Toyota RAV4 for a whopping $45,000. The problem? Lopez reportedly didn’t own the car. How’d he pull ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

When updates are supposed to improve your car, it’s unsettling when they leave you with a $3,300 repair bill instead. Here’s ...

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.