The allure of Net Promoter Score (NPS) is simple: It turns the chaos and clutter of millions of unique customer opinions into a single, digestible number. It turns din into data by telling you ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On a scale of zero to 10, with 10 being highest, what ...

The answers to improving customer experience may lie within your NPS score and one simple question ... You could subject customers to a lengthy survey. You might also host periodic focus group ...

Let’s explore a real-life example of an organization that runs a Net Promoter Score survey every January. To comply with data processing rules, survey sample preparation starts in November ...