In Your Area Lanarkshire Live Lanarkshire Lanark man discovers World War II documents hidden in antique desk The photos, maps and letters belonging to Captain Ian Rodger were unearthed as the 80th ...

Help desk tools like Jira Service Management let you set ticket priority levels. Different colors denote different priorities, so support staff can easily identify the urgent ones to work on.

Despite this, the vulnerability has a critical severity score of 9.8 and impacts all SolarWinds Web Help Desk versions, except the latest one, 12.8.3, if it has the hotfix applied.

The help desk software market is witnessing significant advancements in 2023, providing businesses with robust solutions to streamline their support operations and enhance customer satisfaction.

As companies plan their IT budgets for 2023, they should consider the opportunities to improve help desk performance and efficiency through the application of AI.

If the help desk can’t resolve an issue, they can always escalate it to someone more knowledgeable. SEE: The COVID-19 gender gap: Why women are leaving their jobs and how to get them back to ...

Your time is precious — a fact made even clearer by everything we’ve gone through during the last few years of the pandemic. That’s why we’ve created the Help Desk Quick Fix, a series of ...

SolarWinds warned customers of attacks targeting Internet-exposed Web Help Desk (WHD) instances and advised removing them from publicly accessible infrastructure (likely to prevent the ...

One of the biggest benefits of AI for the help desk and overall IT support function is that it can “remove the manual overhead associated with high-volume, low-value service desk activities ...

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

Help desk services are a rich entry point for social engineers and technical attackers. Help desks — and their applications — hold the “keys to the kingdom” to better serve user requests ...

Another potential career path is to pursue a position as a help desk manager. According to the Robert Half Technology 2007 Salary Guide, the national average starting salary for help desk managers ...