As AI chatbots grow into large-scale businesses, companies may use engagement optimization techniques even at the expense of ...

SINGAPORE – OCBC Bank has become the first local bank to go big on generative artificial intelligence (AI), putting a chatbot fuelled by the technology at the command of its 30,000 staff across ...

OpenAI, Meta and others want people to spend more time with AI chatbots, but there is growing evidence that they can hook ...

Here's a ChatGPT guide to help understand Open AI's viral text-generating system. We outline the most recent updates and ...

Looking for the best AI chatbots? Explore our expert recommendations and detailed reviews to help you choose the right AI assistant for your needs.

OCBC is progressively rolling out OCBC GPT, based off ChatGPT, a natural language processing tool driven by AI technology. The internal chatbot is a securely hosted version of ChatGPT within the ...

Thanks to the rise of ChatGPT, Gemini and Claude, we're surrounded by artificial intelligence chatbots, software tools that mimic human conversation. You've probably chatted with a customer ...

AI chatbots are one of the hottest topics among CX leaders. Many believe that these generative AI tools will accelerate customer issue resolution, improve quality of care, help mitigate the ...

AI chatbots are becoming more prevalent everywhere you look — in kid-friendly apps, too. There's not a lot of research on how kids and chatbots interact. Kids might tend to overshare.