Starting July 2025, the Jersey Government will update its Tax Free Shopping scheme from a paper-based to a fully digital ...

Jude Hope Harris is the Executive Director of Film & TV for Hearst Magazines. She produces documentary feature films, directs comedies, and writes on Substack . TV producer Jude Hope Harris was ...

Discover how AI is transforming eCommerce with hyper-personalized shopping, boosting revenue by 40%, and reshaping customer ...

In some countries, Amazon dominates the online retail ecosystem, turning thousands of small merchants into tenants on its ...

She told Newsweek that it is crucial for companies to ensure a consistent customer experience throughout the online shopping journey. "How you interact with [customers] throughout that life cycle ...

Customer experience professionals must be getting better at what they do. They define their biggest challenge as cross-functional communication across business departments, up slightly from 2023.

In addition to survey responses, uncover the voice of the customer from your call centers, social media, online review sites, and wherever else feedback lives. Doing so keeps your journey map as ...