Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...

Walmart is preparing for sweeping changes in the way consumers shop, investigating how to make products appealing not just to human consumers, but also to the AI agents that will one day shop on ...

Coinbase CEO Brian Armstrong said in a social media post that criminals had bribed some of the company’s customer service agents who live outside the U.S. to hand over personal data on customers ...

The service is part of a major push to find paying customers for the network’s journalism. By Benjamin Mullin CNN is getting ready to launch a streaming service. Again. Three years after CNN’s ...

Marks & Spencer has revealed that some personal customer data was stolen in the ... used the DragonForce cyber crime service to carry out the attacks. DragonForce operates an affiliate cyber ...

Do we need another streaming service? The Murdoch clan seem to think so. This fall, the Fox Corporation is launching its own version of Max in a new streamer it’s calling Fox One — a roll-up ...

The latest generation of AI agents are capable of taking action on behalf of people in a range of functions, including coding, customer service, legal services and booking an appointment with a ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Education giant Pearson suffered a cyberattack, allowing threat actors to steal corporate data and customer information, BleepingComputer has learned. Pearson is a UK-based education company and ...

Nintendo does give users some other options to resolve issues through, such as contacting customer service, about which the company says, "Most matters can be quickly resolved in this manner to ...

By bringing together NICE’s AI-driven customer service automation and ServiceNow’s robust AI platform, we’re enabling businesses to streamline their operations and deliver fully automated ...