Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

By combining Filipino talent with American service standards, Loop Contact Solutions is reshaping customer engagement for U.S ...

“At face value, the idea that you can walk in and turn over, sell stolen property to a machine, it seems like the perfect ...

Whether you prefer a straightforward device for calls and texts or a smartphone with accessible features, understanding that ...

Spring is the perfect time to take a fresh look at your business operations, identify inefficiencies and implement strategies ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Part of giving good customer service is giving accurate information even if the customer does not plan on making a purchase that day. By being able to give clients accurate inventory information ...