Ask anyone who isn’t Gen Z, and they’ll tell you that basic etiquette seems to be a thing of the past. People no longer pick up the phone and instead, just fire off a text, opting for convenience over ...

This means that telephone etiquette needs to be continuously addressed because it is an encounter that 90 percent of people have daily. I worked at a call center for a year and picked up a few ...

Just basic telephone etiquette they’ve never been taught before because they’ve never had a phone to answer.” Mast pointed out how dependent her children are on certain things, like using a ...

From the man who walked out over his date’s incessant online updates to people asking for better-lit tables, here’s the low-down on restaurant phone etiquette from the experts. Andy Downton ...

From call answering to voicemails, smartphones have created a whole new sort of etiquette. WSJ’s Joanna Stern enlisted 89-year-old artist Burt Silverman to get perspective on how things have ...

In an attempt to address this problem, Gen Z students in Manchester, England, are to learn "soft skills" that include empathy, time management, and speaking to people in person and on the phone.