We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Proactive customer care helps build brand loyalty ... we may not be able to generate sufficient cash to service our indebtedness; covenants in our credit agreement may restrict our operations ...

Data gathered through a voice of the customer platform gives a valuable insight into how customers feel about your service. For the most part ... So how do you become proactive? Circulating positive ...

Sendbird said traditional customer service tools tend to erase all context ... The second promise of the company’s AI agent is proactive support, where AI agents react to potential problems ...

more intuitive support solution designed to prevent customer service issues rather than just react to them. By combining omnichannel continuity, proactive insight and contextual memory ...

Rent the Runway has restructured its customer service team with an emphasis on ... The team now spends about 14% of their workdays engaging in proactive customer contact and selling to drive ...

These tools also will support proactive maintenance employing AI to analyze historical data and usage patterns to anticipate service needs. Customer engagement with FSM is increasingly proactive ...