Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Of course, delivering proactive service at scale isn’t easy. Organizations can be under pressure to do more with less—fewer resources, tighter budgets, and higher customer expectations. Reaching out ...

Proactive monitoring used in information technology allows teams to understand how services are performing, along with identifying potential areas of risk 7 days a week, 24 hours a day. Monitoring ...