Sky has said that a technical issue with its Sky Q TV service, which affected some customers in Ireland and the UK, has now been resolved.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

TENS of thousands of fed-up energy customers have lodged official complaints – and have been handed compensation Fresh ...

In today’s fast-paced, AI-powered world, accurate identity resolution is no longer a back-office fix; it’s a front-line ...

According to recent findings by McKinsey, 78 percent of organisations globally have already adopted AI in some capacity, a ...

Sky TV customers across the country are continuing to report outages with the TV and internet. On DownDetector, around 2,000 users have said they are still facing problems this morning. 87% of the ...

Still, there’s more to consider when shopping for a greenhouse than dimensions. You want to make sure you’re getting one that ...

Retail giant Marks & Spencer has revealed that customer personal data has been taken by hackers after being hit by a damaging cyber attack. Chief executive Stuart Machin said the data had been ...

Marks & Spencer said data had been accessed by the cyber criminals but said there was “no need for customers to take any action".

Acting quickly is a competitive advantage in industries where time is a valuable resource. A trust-based relationship means ...