Acting quickly is a competitive advantage in industries where time is a valuable resource. A trust-based relationship means ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

Business management solutions provider Zoho announced the general release of a new payments solution, Zoho Payments, promised ...

Fast-food technology can solve the daily operational challenges that quick-service restaurants face. From labor shortages and ...

A recent survey from Wired found that three in four coders use AI at least once a week, with 17 percent using it most of the time. Microsoft’s CEO Satya Nadella stated in April 2025 that roughly 30 ...

To answer that, Epicor builds and invests in content, such as the catalog information in their recent KYKLO acquisition, and ...

We asked industry experts to share one unconventional approach they took to solving a business problem that yielded ...

Companies build apps, launch tools, invest in new platforms. Still, many face the same outcome. The solutions miss the real ...

It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...

As of March, Palantir had nearly $1 billion in cash and $4.4 billion in marketable securities (mostly US Treasury securities) and no debt. Its liquidity position improved by $1.5 billion in 2024.

Interactions engages the customer to understand their needs and at the same time immediately begins addressing their needs using a hybrid solution of AI and humans. This sophisticated blend of ...