As complaints mount about the new tap-and-go cards for buses and subways, transit officials have approved $13 million extra ...

With the right prompts, ChatGPT can help you plan the perfect event by generating ideas, solving logistical challenges, and ...

By consolidating processes, intercity bus operators can improve efficiency, boost profits, and deliver a better experience ...

After transforming its customer service team from inbound to outbound, designer apparel platform Rent the Runway is seeing ...

To enhance the quality of service of the transportation, the hazardous materials routing optimization in this study uses fuzzy soft time windows to optimize the last-mile delivery of hazardous ...

Gov. Philip D. Murphy said the transit agency was eager to reach a deal with engineers whose walkout has caused disruptions ...

The utility customer service imperative is simple and straightforward. Utilities must provide reliable, affordable electric power, natural gas, and/or water to customers while also communicating, ...

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

(Kids love robots.) Customer service chatbots are notoriously aggravating as they waste time hitting you with questions that trap you in prompt loops, often designed to delay and deflect you from ...

It does not necessarily reflect the view of The Herald. Emergency services rushed to the scene of a serious crash today (9/5) between a pedestrian and a rail air coach. The incident occurred ...

"Centerline has a rich tradition of excellence in service ... the Drive Customer Awards recognize organizations that champion drivers and uphold the highest standards in transportation.

On Thursday morning, veterans and members of the community gathered in Newcastle city centre for a special VE Day service. May 8 celebrates 80 years since Victory in Europe Day, and events and ...