Veterans Crisis Line employees in newly exempt roles don’t respond to calls from veterans, but VCL responders say adequate ...

Operator: Good day, everyone. And welcome to the Destination XL Group Inc. First Quarter Fiscal 2025 Financial Results ...

In line with its commitment to superior service and customer convenience, HNB Assurance PLC (HNBA) has introduced a 24-hour call center, enabling policyholders to access customer support anytime, ...

Regularly train your call center representatives and employ the use of role-playing activities to ensure high-quality levels of service. A goal of a customer service call center should be to ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

In April 2023, Goldman Sachs predicted that AI could replace the equivalent of 300 million full-time jobs. However, AI isn't going to devour our jobs; it will transform them in ways few anticipated.

Today’s call centers offer ... faster and provide efficient customer service. They route incoming callers to the right person quickly and easily and can help manage complex outbound marketing ...

Fintech firm Klarna Group is scaling back its heavy reliance on artificial intelligence (AI) for customer service after chief executive Sebastian Siemiatkowski admitted the automation-led model had ...

Since providers charge per-minute rates and let you choose when to forward your business calls, you typically save money over a full-time call center or customer service staff. I tested ...

Palantir Technologies CEO Alex Karp was uncharacteristically wearing a sports coat as he stood on stage at his company’s annual AIPCon gathering in March. As usual, though, he was ebullient.

The Skype video call and messaging service is shutting down today, 14 years after replacing Microsoft's Windows Live Messenger. Skype was first released in August 2003 by a collective of Swedish ...