An evidence-based management tool embedded within electronic health records of patients with headache in a northern New ...

To navigate the complexities of sophisticated drug development and manufacturing, a fundamental shift toward AI-powered ...

Best-in-class innovations in workplace AI are highlighted by Newsweek 's AI Impact Award winners in the workplace categories: ...

As the second half of 2025 approaches, hospitals and health systems are taking stock of their annual quality improvement initiatives and pushing forward. Three healthcare leaders shared with Becker’s ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities – amplifying human decision-making without replacing it. GAINESVILLE, FL ...

Cause analysis tools help you figure out what went wrong. For example, by drawing a fish bone diagram, you identify as many possible causes to customer quality issues as you can.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The first major update for the life simulator roadmap has been delayed alongside the planned release of the game’s mod tools as the team aims to “prioritise quality over speed”.

The term equity might be loaded right now, but it really is just a core of quality improvement, said Shawn Griffin, MD, president and CEO of URAC. Organizations that are looking to move the needle ...

Chernew said work envisioning a new system to promote nursing home quality improvement would take multiple years to develop, and that the work is just in its first, informational phase.