At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

Quick Share has become the bane of my life, but thankfully, where it stumbles, LocalSend excels. Here's why I love the file ...

In another example, she said that using a mobile app instead of her laptop helped her slash almost £100 off a weekend getaway ...

Rayan Cherki is a player who has been on Newcastle United's radar for some time, with the Lyon playmaker recording another impressive season in France. He looks set to leave the Ligue 1 club this ...

Once the domain of elite spies and con artists, social engineering is now in the hands of anyone with an internet connection ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

protecting against attackers impersonating users or help desk agents. “Passwordless approaches offer tantalizing business benefits like improved user experience and cost savings, but as with any ...

For insurance agents, quick access to policy data is essential ... system that could connect the dispersed datasets to help the agents give every customer what they needed. Simplifying customer ...

This article explores how enterprises can integrate these technologies to optimize help desk and other customer service operations. Using a text classification model trained on historical data ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

LUBBOCK, Texas (KCBD) - 37-year-old Tristan Langston has been indicted, accused of threatening to kill Secret Service agents on social media. According to court documents, Langston was first contacted ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it ...