Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise: A customer is the most ...

Customer experience is the new marketing.” – Steve Cannon "Make your marketing so useful, people would pay for it." - Jay Baer “Quality in a service or product is not what you put into it.

“Customer service shouldn’t just be a department ... Do you have any inspirational quotes to add to this list? Let me know in the comments below!

Here are Hsieh's 6 best quotes from his memo to Zappos staff ... and delivering high touch ('WOW') customer service." 6. "We're not going to be giving the Zappos discount to Amazon employees ...

We’ve put together some game-changing customer service quotes from our favourite B2B gurus (and other unlikely sources too!) to inspire a first class retention strategy. – “Our job is to connect to ...