Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) ...

Some resorted to jargon and claimed the technology might make call center nurses and employees more efficient and effective. But some businesses are signaling that their AI models could replace ...

Somehow, Bungie is facing a new and completely different scandal. Bungie has confirmed that their game Marathon plagiarized some art assets after a quick investigation. The artist whose work was ...

He saw employees commuting long hours and high turnover rates. Boris decided a remote call center could fix these issues. "I wanted to make a better working environment for everyone," Boris said.

At the heart of every successful call center is a team that feels valued. Investing in your people means investing in your customers. A workplace focused on growth and service creates an environment ...

The AI startup also provides a background noise removal feature in order to further mask any sort of ambient noise emanating from the call center employees' location that may give away where they ...

At the same time, in many countries, call center work is a valuable source of income. “For a worker like me, I would say, eventually, AI will replace us.” This is despite Cabalona ...

Here’s how to create a helpful resource call center employees love to use. Having a knowledge base is non-negotiable for an organization as fast-paced and complex as a call center. Even a ...

High turnover and disengagement among call center employees can be a significant challenge for any organization. When your team members start to feel disconnected from their work, it can lead to a ...

This is the rate at which call center employees leave their jobs over a period of time. According to Nextiva, the average turnover rate is 30-45% per year. The leading causes of high turnover are ...