Korean food exports hit a record high, with food trends like mukbang and dalgona coffee providing welcome quarantine ...

Community members are invited to a Tahoe Silicon Mountain celebration and Lift Truckee Foundation Ribbon Cutting on Monday, ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has ...

What sets it apart from a traditional or multichannel contact center is the ability to unify customer data and interaction ... a telecom service provider that supports modern contact center ...

After finding a job posting that interests you, identify the desired skills and qualifications for the position. This will help you understand the responsibilities of the role and the needs of the ...