The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service ...

Using research and writing skills from her ... advanced features for customer self-service, analytics and workflow automations. To determine the best call center software, we tested and compared ...

Start with the candidate’s resume ... customer service, they will stick around. However, this starts with finding the right call center agents. While this can be tricky, knowing the skills to look out ...

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service ... relevant technical skills, training should cover AI ...

Call center services can help you meet this expectation. By offering integrated support across many channels, you can ensure consistent customer service no matter where your customers choose to ...

Charter Communications is shutting down a call center in ... Resources for Customer Service at Charter. In it, she notes 430 jobs will be terminated, while providing a list of each job being ...