Zoom Communications recently announced its integration plans with ServiceNow, enhancing customer service capabilities ... likely played a significant role in the company's 15% price increase ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

TORONTO, May 9, 2025 /CNW/ - 407 ETR is proud to earn top points for delivering outstanding customer service and promoting ... 407 ETR's Communications and Government Relations team took home ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Virgin Media O2 (VMO2) has announced a merger of its business to business (B2B) operations with the complementary assets of ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

Naomi Walkland believes the best marketing doesn’t shout – it listens. The Motorway marketer explains how empathy, insight ...

Zoom Communications Inc. and ServiceNow have announced plans to integrate Zoom CX with ServiceNow's Customer Relationship Management (CRM) and IT Service Management (ITSM) systems as part of the ...