Zoom Communications recently announced its integration plans with ServiceNow, enhancing customer service capabilities ... likely played a significant role in the company's 15% price increase ...

As the Unified Communications as a Service (UCaaS ... on CRM data, customer history, and behavior to anticipate needs and personalize engagement. Automation plays a key role here as well.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Language barriers have long posed challenges in the global e-commerce landscape, often hindering seamless interactions ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

The panel comprised experts from a range of sectors, including Gurpreet Jolly, head of customer experience operations and service delivery at AJIO; Pranshu Rastogi, head of customer experience at ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

This insatiable demand is fueling unprecedented growth within the telecommunications sector, creating a dynamic landscape ...

CJ is a respected brand with a strong customer base ... but they share something in common - the crucial role communication played in shaping the narrative and public perception.

Despite the profound shift toward customer-centricity in recent years, communications is still ... and costly gaps in service." That means that fragmented customer life cycles are bad for ...

TORONTO, May 9, 2025 /CNW/ - 407 ETR is proud to earn top points for delivering outstanding customer service and promoting ... 407 ETR's Communications and Government Relations team took home ...