Virgin Media O2 (VMO2) has announced a merger of its business to business (B2B) operations with the complementary assets of ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the ...

In today’s fast-paced, ever-evolving business landscape, communication isn’t just about clarity—it’s about connection, speed, and adaptability. Traditional communication channels are being reassessed ...

Naomi Walkland believes the best marketing doesn’t shout – it listens. The Motorway marketer explains how empathy, insight ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Can artificial intelligence (AI) systems capable of autonomous action and decision-making become a reality that augments ...

This insatiable demand is fueling unprecedented growth within the telecommunications sector, creating a dynamic landscape ...

The discount retailer has created more than 60 jobs under plans to open outlets in Berwick, Hexham and Bishop Auckland ...

Navigating poor customer service can feel like being stuck in ... using a little bit of creativity to fight back against poor communication and endless fees. Read on for the full scoop!

more reliable service. According to Damian Blackburn, President of the One Communications Group, “This rebrand is not just about improving services. It’s about embedding the customer at the ...

Despite the profound shift toward customer-centricity in recent years, communications is still ... and costly gaps in service." That means that fragmented customer life cycles are bad for ...

TORONTO — Messagepoint has been named a 2025 SPARK Matrix™ Technology Leader in Customer Communication Management (CCM) by global research and consulting firm QKS Group, formerly Quadrant Knowledge ...