Service-level agreements need to not only look good on paper, the must deliver business results in real life. Here’s how to create more effective SLAs for application development and maintenance.

Being able to assess the effectiveness and performance of your database systems and applications is one of the most important things that a DBA must be able to do. This can include online transaction ...

Pay close attention to the SLAs in your cloud contracts, and negotiate better terms whenever you can.

Traditionally, SLAs have been focused on individual components of vendor performance—server availability, network throughput—rather than the end-to-end user experience. “This is based on the ...

Getting and enforcing a service level agreement is paramount when employing cloud services – that was the chief conclusion reached in a report out this week by the federal watchdogs at the ...

Problems with earlier SLAs, based narrowly around questions such as the availability of servers, were found to be irrelevant to the business applications they were powering.

Furthermore, SLA-based services cannot handle change well, because they are designed to achieve a certain level of performance and then maintain that level.

We need to decide on our performance SLA's, but I'm having a hard time deciding on the interrelationship between the two usage scenarios.

Azure AD SLA Performance Preview Microsoft is previewing the ability of organizations "with at least 5,000 monthly active users signing in" to see their actual SLA performance for their Azure AD ...

Real-time visibility is critical to meeting your customer SLAs. Without it, your SLA performance is likely to be sub-par.

Short for Service Level Agreement, SLA is a type of contract that takes place between two parties and in most cases, these are a customer and a service provider.